My Shade Professional

We are committed to ensuring your satisfaction with our products. We offer a straightforward return and refund policy under the following conditions:

Claim Period: Any claims for returns or refunds must be made within 7 days of the delivery of your order.

Conditions for Return or Refund:

You are eligible for a return or refund if the product you received is:

Incorrect: The item is not what you ordered.
Damaged: The item is broken or damaged upon arrival.

If your order meets one of these criteria, please contact our customer service team within the 7-day period to initiate the return or refund process. We will guide you through the necessary steps to resolve the issue promptly.

Yes, absolutely! We want to assure our customers that all our products are 100% genuine and procured directly from the brands themselves. This guarantees their authenticity and, more importantly, that they are safe for your use.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. It mostly takes 3-5 business days

Shipping is free.